Browse our products, click "Add to Cart" on items you want, then click the cart icon and select "Checkout." You can create an account or checkout as a guest. Follow the prompts to enter shipping information and payment details to complete your purchase.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted connections.

Yes. We use industry-standard SSL encryption to protect your payment information. We never store complete credit card numbers on our servers. All transactions are processed through secure payment gateways.

No, only one discount code can be applied per order. If you have multiple codes, use the one that provides the greatest savings.

Orders can be cancelled or modified within 2 hours of placement by contacting us immediately. After that, orders enter our processing system and cannot be changed. You can return items once received if needed.

Yes. You'll receive an email confirmation immediately after placing your order with your order number and details. If you don't see it, check your spam folder or contact us.

Shipping costs are calculated at checkout based on your location and items ordered. We offer free standard shipping on orders over $100 within the continental United States.

Standard shipping typically takes 3-10 business days after the order is processed (1-2 business days). Expedited shipping options (2-5 day and overnight) are available at checkout for faster delivery.

Once your order ships, you'll receive an email with a tracking number and link. You can also log into your account and view tracking information in your order history.

Sometimes carriers don't scan packages at every checkpoint. If tracking shows no movement for 3-4 days, or if delivery is significantly delayed past the estimated date, contact us and we'll investigate with the carrier.

First, check around your property (front porch, side door, mailbox area) and ask neighbors if they received it by mistake. Confirm the delivery address was correct. If you still cannot locate it after 24 hours, contact us and we'll file a claim with the carrier.

Love It or Return It. We stand by our products. If you're not completely happy, you have 28 days from delivery to send it back for a refund, just make sure it's in its original condition with all packaging and accessories.

Contact our support team at hello@coophabitats.com with your order number and reason for return. We'll provide a return authorization number and instructions. Do not ship items back without authorization.

Contact us immediately (within 24 hours of delivery) with photos of the damage. Do not discard the packaging. We'll arrange a replacement or refund at no cost to you.

Instruction manuals are included with your product shipment. Digital copies are available by contacting support.

Troubleshooting steps:

1. Check battery level in the app or on the display
2. Verify WiFi connection is stable
3. Ensure the door track is clear of bedding, debris, or ice
4. Check that the door isn't obstructed
5. Try a manual open/close command via the app
6. Restart the unit by unplugging for 10 minutes

1. Download the companion app (link in product manual)
2. Ensure your WiFi is 2.4GHz (most smart devices don't support 5GHz)
3. Position the device within good WiFi range
4. Follow the in-app pairing instructions
5. Contact support if you experience connection issues

Check that:

• Solar panel is positioned in direct sunlight (not shaded)
• Panel surface is clean and free of debris
• Connections are secure and not corroded
• Battery isn't completely dead (may need manual USB charge to restart)
• Unit hasn't been in prolonged shade (charge via USB and reposition)

Try these solutions:

• Tap or shake the feeder gently to dislodge compacted feed
• Check that feed isn't wet or clumped (wet feed doesn't flow)
• Ensure feeding ports aren't blocked by debris
• Switch to pellets if using very fine mash or powder
• Remove the lid and manually stir feed to restart flow

Verify:

• Unit is plugged in and outlet has power
• Power cord isn't damaged (especially peck-resistant sections)
• Unit is turned on via remote or control panel
• Temperature setting is appropriate (not at minimum)
• Overheat protection hasn't been triggered (unplug 10 minutes, then restart)

Contact support if the heater still doesn't function.

Essential equipment includes:

• Secure coop or housing
• Feeder (sized for your flock)
• Waterer (1 gallon per 4-6 hens)
• Nesting boxes (1 per 3-4 hens)
• Bedding material
• Quality chicken feed
• Roosting bars

An average laying hen eats approximately ¼ pound of feed daily, or about 1.75 pounds per week. Larger breeds eat more, smaller breeds eat less. Adjust based on your specific flock.

Healthy adult chickens tolerate 0°F to 95°F well if the coop is draft-free and well-ventilated. Supplemental heat helps in extreme cold (below 0°F). Shade and ventilation are critical in heat above 95°F.

Check local regulations first (many cities have limits). Generally, provide 3-4 square feet of coop space per chicken and 8-10 square feet of outdoor run space per chicken for healthy, happy birds.

Most hens begin laying around 18-24 weeks of age (4-6 months), depending on breed. Production peaks in their first 1-2 years and gradually declines with age.

No. Hens lay eggs without a rooster. You only need a rooster if you want fertilized eggs for hatching chicks.