Last Updated: 12 February 2026
28-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your Shelter Pro Chicken Coop, you can return it within 28 days of delivery.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 28 days of delivery date
- Be unused and in original condition
- Include all original packaging, parts, and accessories
- Include proof of purchase (order number or receipt)
Non-Returnable Items
The following cannot be returned:
- Used or assembled products showing signs of wear
- Items damaged due to misuse or improper assembly
- Products without original packaging
- Clearance or final sale items (if marked as such)
How to Initiate a Return
Step 1: Contact our customer service team
Email: hello@coophabitats.com
Step 2: Provide your order number and reason for return
Step 3: We will send you return instructions and a return authorization number
Step 4: Pack the item securely in its original packaging
Step 5: Ship the item back to the address provided
Return Shipping Costs
- Defective or damaged items: We cover return shipping costs
- Change of mind returns: Customer is responsible for return shipping costs
- Refused delivery: Customer is responsible for return shipping and any restocking fees
Refund Process
Refund Timeline
Once we receive your returned item:
- Inspection: We inspect the returned product (typically 3-5 business days)
- Approval: If approved, your refund is processed
- Refund issued: Within 14 business days after we receive your return
Refund Method
Refunds are issued to your original payment method:
- Credit/debit card
- PayPal
- Other original payment method
Note: Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
Partial Refunds
Partial refunds may be issued if:
- Item shows signs of use
- Item is missing parts or accessories
- Item is not in original condition
Damaged or Defective Items
If your item arrives damaged or defective:
Step 1: Contact us immediately at hello@coophabitats.com
Step 2: Provide photos of the damage or defect
Step 3: We will either:
- Send replacement parts at no charge
- Arrange a full replacement
- Issue a full refund including return shipping
Order Cancellations
Before Shipping
If your order has not yet shipped, you may cancel for a full refund. Contact us as soon as possible.
After Shipping
Once shipped, the standard return policy applies. You must receive the item and return it within 28 days.
Exchanges
We do not offer direct exchanges. If you need a different item:
- Return your original item following our return process
- Place a new order for the item you want
Restocking Fees
- Standard returns: No restocking fee
- Large items returned without original packaging: May incur a 15% restocking fee
- Refused deliveries: May incur a 15% restocking fee plus return shipping costs
Contact Us
Questions about returns or refunds?
Email: hello@coophabitats.com
Our Guarantee
We stand behind the quality of our products. If you receive a defective or damaged item, we will make it right with a replacement or full refund, including return shipping costs.
